Page 142 - 诺霸英文2022

SPARES KITS

SPARES KITS

Spares Kits � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 142
SPARES KITS

In order to maintain the quality, performance and peace
of mind associated with our products Norbar recommend
that only genuine Norbar spares are fitted to our products.

SERVICE REPLACEMENT

POLICY

Our aim is to give you the fastest possible service when
you send in a wrench for repair. Therefore, our policy is
that all Norbar wrenches will, at Norbar’s discretion, either
be repaired or a ‘service replacement’ tool will be offered.
This policy may be extended to wrenches from other
manufacturers sent to Norbar for repair/replacement.
Repair
Where Norbar judges that a repair is viable, a combined
repair and 'declaration of conformance' (COMBO) service
will be offered – see page 146 for pricing. The setting of
the wrench and documentation of the results will be carried
out in conformance with ISO 6789-1:2017. For customers
requiring a calibration certificate conforming to
ISO 6789-2:2017 from Norbar’s UKAS accredited laboratory,
this service can also be offered at an additional cost.
Service Replacement

When Norbar judges that a repair is not commercially
viable, a ‘service replacement’ tool will be offered. A ‘service
replacement’ tool is manufactured from new parts, carries
a twelve month warranty and is supplied with the same
documentation as a new product of the equivalent type. For
Professional, adjustable models from Model 15 to Model
1500 a calibration certificate conforming to ISO 6789-2:2017
will be supplied as standard from the production line. All
other service replacement models, for example NorTorque®
and TTi wrenches, will be supplied with a Declaration of
Conformance to ISO 6789-1:2017. As with repairs, customers
preferring a certificate from Norbar’s UKAS accredited
laboratory can specify this service at an additional cost.

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